Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

Need skills for the ultimate customer satisfaction? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales and Marketing course is here to help you break all the barriers!

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Customer Service, Sales and Marketing. This Customer Service is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.

5 FREE Courses with this Customer Service, Sales and Marketing course are:

• Course 01: Communication Skills
• Course 02: Sales and Marketing
• Course 03: Podcasting Fundamentals
• Course 04: Growth Hacking
• Course 05: Conflict Management

What will make you stand out?

On completion of this online Customer Service, Sales and Marketing course, you will gain:

• CPD QS Accredited
• After successfully completing the Customer Service, Sales and Marketing Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities.
• Lifetime access to the whole collection of learning materials.
• The online test with immediate results
• You can study and complete the course at your own pace.

We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Customer Service, Sales and Marketing course, you will get exclusive training, which will enable you to stand out in this competitive market.

However, the Customer Service, Sales and Marketing course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets.

• Module 01: Who We Are and What We Do 09:39

  • 1: Who We Are and What We Do Preview 09:39

• Module 02: Establishing Your Attitude 10:26

  • 2: Establishing Your Attitude 10:26

• Module 03: Identifying and Addressing Customer Needs 09:43

  • 3: Identifying and Addressing Customer Needs 09:43

• Module 04: Generating Return Business 08:40

  • 4: Generating Return Business 08:40

• Module 05: In-Person Customer Service 06:59

  • 5: In-Person Customer Service 06:59

• Module 06: Giving Customer Service over the Phone 08:10

  • 6: Giving Customer Service over the Phone 08:10

• Module 07: Providing Electronic Customer Service 06:59

  • 7: Providing Electronic Customer Service 06:59

• Module 08: Recovering Difficult Customers 08:01

  • 8: Recovering Difficult Customers 08:01

• Module 09: Understanding When to Escalate 06:58

  • 9: Understanding When to Escalate 06:58

• FREE Course 01 : Communication Skills 13:13

  • 10: Communication Skills 13:13

• FREE Course 02: Sales and Marketing 16:44

  • 11: Sales & Marketing 16:44

• FREE Course 03: Podcasting Fundamentals 12:13

  • 12: Podcasting Fundamentals 12:13

• FREE Course 04: Growth Hacking 12:35

  • 13: Growth Hacking 12:35

• FREE Course 05: Conflict Management 08:01

  • 14: Conflict Management 08:01

• Share Your Feedback 01:00

  • 15: Leave a review 01:00

• Assignment (Optional) - Customer Service 03:00

  • 16: Assignment On Customer Service 03:00

• Get Your CPD Quality Standard Certificate (Optional) 01:00

  • 17: CPD Quality Standard Certificate 01:00

• Thank you for being a part of this course! We'd appreciate your feedback 01:00

  • 18: Please leave a review 01:00

This course offers a deep dive into the essential skills and strategies for exceptional customer service across various platforms. Designed for customer service professionals at all levels, from foundational principles to empower participants to enhance customer interactions, increase satisfaction, and drive business growth. Additionally, the program includes free supplementary courses that expand critical complementary skills in communication, sales, marketing, and more.

Modules:

• Module 01: Who We Are and What We Do
  Kick off your journey by understanding the foundational principles of customer service, the role of customer service in an organization, and how it contributes to overall success.

• Module 02: Establishing Your Attitude
  Learn how the right mindset can influence customer interactions positively, exploring techniques for maintaining a constructive and engaging attitude, even under pressure.

• Module 03: Identifying and Addressing Customer Needs
  Focus on the skills needed to accurately identify what customers truly need and how to effectively meet these needs to enhance satisfaction and loyalty.

• Module 04: Generating Return Business
  Discover strategies for encouraging customers to return through excellent service and building lasting relationships that foster loyalty and word-of-mouth promotion.

• Module 05: In-Person Customer Service
  Develop face-to-face communication skills crucial for delivering outstanding service directly to customers in a personal setting.

• Module 06: Giving Customer Service over the Phone
  Master the nuances of telephone etiquette and effective communication techniques to provide stellar customer service in phone interactions.

• Module 07: Providing Electronic Customer Service
  Delve into the best practices for handling customer service via email, chat, and social media, ensuring consistency and quality across all digital platforms.

• Module 08: Recovering Difficult Customers
  Learn how to handle challenging situations and turn dissatisfied customers into opportunities for improvement and relationship building.

• Module 09: Understanding When to Escalate
  Gain insights on the critical decision-making process of when and how to escalate customer issues to higher authorities without diminishing the customer's experience.

Free Courses:

• FREE Course 01: Communication Skills
  Enhance your ability to communicate effectively in all business contexts, focusing on clarity, empathy, and assertiveness.

• FREE Course 02: Sales and Marketing
  Explore basic sales techniques and marketing strategies to complement your customer service skills, driving growth and customer engagement.

• FREE Course 03: Podcasting Fundamentals
  Learn the basics of setting up, recording, and publishing podcasts to enhance your digital presence and connect with a broader audience.

• FREE Course 04: Growth Hacking
  Dive into innovative, low-cost strategies for business growth that leverage creativity, analytical thinking, and social metrics.

• FREE Course 05: Conflict Management
  Develop skills to effectively manage and resolve conflicts within your team or with customers, ensuring a harmonious and productive work environment.

Progression: You can further enrol in -

• Level 2 Certificate in Principles of Customer Service
• Level 2 Certificate in Customer Service (RQF)
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence
• Level 3 Diploma for Customer Service Skills (RQF)
• Level 1 Award in Customer Service (RQF)
• Level 1 Certificate in Customer Service (RQF)
• Level 2 Award in Customer Service (RQF)
• Level 2 Diploma in Customer Service (RQF)
• Level 2 NVQ Certificate in Customer Service (RQF)
• Level 3 Certificate in Principles of Customer Service

Is This Customer Service, Sales and Marketing Course the Right Option for You?

Thiscourse is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.

Without any formal requirements, you can delightfully enrol in this Customer Service, Sales and Marketing course.

By completing this comprehensive course, you can pick any one of the following career paths:

• Customer Service Manager
• Customer Service Assistant
• Corporate Communications Specialist
• Sales Assistant
• Sales Account Manager
• Customer Relationship Management (CRM)
• Executive
• Business Development Representative

Currently there are no Q&As for this course. Be the first to ask a question.

Reed courses certificate of completion

Digital certificate - Included

CPD Quality Standard Certificate

Digital certificate - £4.99

CPD Quality Standard Hardcopy Certificate (FREE UK Delivery)

Hard copy certificate - £9.99